InnovateOne prides itself on providing support for our solutions and services by support agents that are not just skilled and knowledgeable support agents, but willing to go the extra mile.
Providing support is something that we take seriously, and we continuously strive to improve our methods as new products, tools, and technologies become available, ensuring that our approach evolves alongside innovation.
Our Support Department operates through an enterprise-grade ticketing system designed to streamline communication and resolution. Every request is carefully logged and efficiently managed, ensuring that nothing is ever lost, forgotten, or left unanswered, while keeping you informed every step of the way.
Contact Support Dept
Our preferred way to assist you is through email. Please reach out to us at [email protected].
Email allows us to keep a clear record of your request, assign it to the right specialist, and ensure you receive the most accurate and timely response.
Call Support Dept
Telephone technical support is available to customers with an active support contract.
Our team is ready to assist you by phone at +30 211 013 1720, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern European Time (EET).
Visit Client Portal
If you are a product client, you can access our Client Portal at my.innovateone.io.
The portal allows you to manage your licenses, view product documentation, download updates, and track your support tickets, all in one place.